Orders can be placed exclusively through the official JULIANNA MILANO website. Availability is limited, and select pieces may be made-to-order.

A confirmation email will be sent upon successful order placement, including the unique order number which has been assigned to the order. A second email will be sent once the order has been processed, which includes a reference number for tracking.

Once an order is confirmed cancellations may not be possible. For urgent requests, contact concierge@juliannamilano.com as soon as possible. Once an order has been shipped, cancellation is not possible. To modify an order, the existing order must be canceled, and a new order reflecting the desired changes must be placed.

JULIANNA MILANO accepts all major credit cards, PayPal, and other secure payment methods. Transactions are processed with the highest level of security, and all payments must be fully authorized prior to order fulfillment.

JULIANNA MILANO offers various shipping options, including expedited and international delivery. For full details on shipping rates, delivery times, and policies, please refer to Shipping Information.

Once processed, a shipping confirmation email will be provided, including tracking details. Orders can also be tracked through the customer account dashboard.

Select collection pieces may be available for pre-order. Estimated delivery timeframes for pre-ordered items will be displayed during checkout.

In the rare event of a lost shipment, please contact concierge@juliannamilano.com. An investigation will be conducted in collaboration with our shipping partners.

Each product is meticulously crafted in Italy by skilled artisans, using time-honored techniques to ensure the highest level of quality and refinement.

JULIANNA MILANO works exclusively with the finest exotic leathers, responsibly sourced to meet ethical and environmental standards. Every material is selected for its superior durability, texture, and luxurious finish.

Yes, every product is handcrafted by expert artisans, ensuring precision, attention to detail, and an unparalleled level of craftsmanship.

Sustainability is at the core of JULIANNA MILANO’s philosophy. The brand prioritizes ethical sourcing, responsible craftsmanship, and sustainable production practices to minimize environmental impact while maintaining the highest standards of luxury.

Yes, JULIANNA MILANO exclusively partners with certified European suppliers who adhere to strict ethical and environmental regulations. All exotic materials are sourced responsibly, ensuring compliance with CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations.

JULIANNA MILANO upholds sustainability by:

• Using responsibly sourced, durable materials that reduce need for replacement and waste over time.

• Partnering with tanneries that employ eco-conscious production methods.

• Ensuring fair labor practices and ethical working conditions for artisans.

Yes, JULIANNA MILANO is committed to reducing environmental impact through its packaging. All packaging materials, including tissue paper and dust bags, shipping boxes, and signature packaging, are made from FSC-certified or recycled materials and are designed to be reusable.

By creating timeless, durable pieces with a focus on longevity, JULIANNA MILANO encourages conscious consumption. The brand also offers care recommendations to extend the life of each handbag and reduce waste.

An account is not required to complete a purchase; however, creating an account provides exclusive benefits, including order tracking, faster checkout, and access to special services.

Creating an account provides a personalized shopping experience, including order history, seamless order tracking, and faster checkout for future purchases.